Your privacy matters to us

How incariolexa collects, uses, and protects your information

Introduction to our privacy policy

We are committed to protecting your privacy and handling your information with care and transparency.

This policy explains what data we collect, how it’s used, and your rights regarding your information.

Information we collect

We collect personal and technical information to provide and improve our services.

Information you provide directly

• Contact details submitted through forms or correspondence
• Details shared during consultations or feedback
• Requests for support or information
• Preferences and communication choices
• Other information you choose to provide

Information collected automatically

• Device details such as browser type and operating system
• Usage data, including pages accessed and time spent
• IP address and log information
• Cookies and similar technologies
• Analytics and performance data

How we use your information

Your data is used to deliver, maintain, and improve our services and communications.

• Responding to enquiries and requests
• Personalising your experience
• Enhancing website functionality
• Conducting analytics and reporting
• Maintaining security and fraud prevention
• Fulfilling legal obligations
• Managing client relationships

Our commitment: We use your information responsibly and never sell your data to third parties.

When we share information

We may share information with trusted service providers or as required by law.

Service providers

Third parties may process data on our behalf to help deliver and support our services.

Legal requirements

We may disclose information if legally required or to protect our rights.

Anonymous statistics

Aggregated data may be shared for reporting, without identifying individuals.

Your rights and choices

You have rights to access, correct, delete, or restrict use of your information.

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your information
• Request a copy in portable format
• Object to certain data processing
• Request restriction of processing

How we protect your data

We implement technical and organisational measures to safeguard your information.

Technical measures

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular system monitoring
• Access controls and authentication

Organisational measures

• Staff training on privacy and security
• Internal policies for data handling
• Limited data access by role
• Regular audits and compliance checks

Data retention periods

We retain information only as long as necessary for our services or legal requirements.

• Held for the duration of your account
• Retained as long as relevant
• Stored as required for support
• Kept per legal standards
• Retained until you opt out

You may request deletion at any time.

International data transfers

If data is transferred outside Australia, safeguards are applied to protect your rights.

• Standard contractual clauses
• Privacy Shield (where applicable)
• Binding corporate rules
• Explicit user consent

Cookies and tracking

We use cookies to support site functionality and understand usage patterns.

Types of cookies used

• Enable core site features
• Support analytics and statistics
• Remember your preferences
• Enhance your experience

You can change cookie preferences through your browser at any time.

Changes to this policy

We may update this privacy policy periodically. Please review for any changes.

• Notice on our website
• Email notification (if applicable)
• Updated policy document
• Effective date change

Continued use of our site indicates acceptance of changes.

Contact for privacy matters

For questions or requests about your data, contact us.

incariolexa

Tower 2, 201 Sussex Street, Sydney, NSW 2000 Australia

Phone: +61.3.1131.1876

Email: content@incariolexa.com

Last updated: September 6, 2025

Effective from: September 6, 2025